Back to All

File Attachments and Zapier

I'm hoping someone here knows the answers because I've had a pretty hard time getting Formstack admin to respond to my questions.

I have a form that streamlines receipts for real estate projects and has three attachment spots. We have several projects going on, so even though I have my files going into a specific folder in Google Drive, I used Wufoo and Zapier in the past to move attachments into the folders they needed to go on for each individual project by reading the drop-down option from my form.

Unfortunately, Zapier is unable to discover the attachments since Formstack gives the attachments weird default names and cannot read the PDF, PNG, or JPG files that are displayed in Google Drive.
For instance:

Zapier may search for a file using a field from a form, like the address, which would be 123 Main St, Maintown, GA 30310.

Formstack, however, uploads the file using 123MainStMaintownGA30310, resulting in an error.

We have SO MANY problems now because of how organised we thought everything was. We just migrated to Formstack because Wufoo cannot customise the user interface, however if there is no fix for this, I am really considering going back. I find it difficult to believe that no other clients have required a similar service.

With any other sort of remedy, I've never experienced these problems. With this, Wufoo was quite simple to use, and we never encountered any problems.